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Frequently Asked Questions (FAQ)

  1. What is WIA/the Workforce Investment Act?
  2. Is WIA the same as JTPA?
  3. Who qualifies for services?
  4. What do I need to do to receive services?
  5. What kind of services can I expect at the Arkansas Workforce Center at Little Rock?
  6. What will this cost me?
  7. Who are the partner agencies?
  8. How can I get money for school?
  9. I just want a job, do I need to register for services?
  10. If I am already employed can I still seek work and register for job services?
  11. Can I apply for Unemployment Insurance Benefits (UI) at the Workforce Center?
  12. I keep seeing PSI by the counselors' names. Who or what is PSI?
  13. Where can I find a listing of other Arkansas Workforce Centers?

For FAQs about WIA Youth Services Visit the Youth FAQ Page

What is WIA/ the Workforce Investment Act?

The Workforce Investment Act or as known by its short title WIA was first authorized in 1998 as a way to consolidate and eliminate redundant services offered through different workforce agencies.  The Workforce Investment Act of 1998 was designed to help job seekers find work and employers find qualified workers.

The Little Rock Workforce Investment Board would like to help employees and employers with their employment needs by providing services through the Arkansas Workforce Center at Little Rock.

The seven key principles of WIA are:

  1. Streamlining of Services
  2. Empowering Individuals
  3. Universal Access
  4. Increased Accountability
  5. Strong Role for Local Boards and Private Sector
  6. State and Local Flexibility in Providing/Deciding Services
  7. Improved Youth Programs

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Is WIA the same as JTPA?

Yes and No, JTPA also placed the emphasis on learning and earning, but not on job retention. It was realized that for a person to become self-sufficient that job retention was the key to their growth in a career.  WIA provides for training as necessary, but the emphasis is on self sufficiency and utilization of personal skills to obtain employment.  

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Who qualifies for services?

All persons who are eligible to work in the United States.  For the Arkansas Workforce Center at Little Rock our priority customers are those persons who live in the City of Little Rock and that are receiving public assistance, other low-income individuals and those individuals determined by assessment to require assistance to attain employment that will lead to self-sufficiency.  

No one will ever be denied services, however, we do reserve the right to recommend a closer Workforce Center in the case of a non-Little Rock resident.

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What do I need to do to receive services?

Come to the Workforce Center at 300 S. University Ave. Suite M03A in the University Mall (Second Floor). Services are provided as soon as you walk in the door.

The Arkansas Workforce Center at Little Rock and Arkansas Department of Workforce Services are now using Arkansas Joblink (AJL) to assist you

Create a Job Seeker Account
An Arkansas Joblink Jobseeker account will provide you the ability to:

Please visit the Arkansas JobLink (AJL) Job Seeker Information Sheet for more details

The worksheet and form for Arkansas JobLink (AJL) are available here for your download if you prefer to be assisted through the registration process by our Intake Staff.

AJL Worksheet

Authorization to Obtain Information Form

These are Adobe Acrobat (PDF) forms.

Adobe Acrobat Reader Link Icon

What kind of services can I expect at the Arkansas Workforce Center at Little Rock?

Services at the Arkansas Workforce Centers are broken into three broad areas:

  1. Core Services: Basic information on services, resume assistance, job referrals, resource room (including phone, fax, and copy machine use) orientation and partner agency referrals.  Core services also include all services provided in follow-up after a customer has obtained employment.
  2. Intensive Services:  Individual Employment Planning, Career Counseling, Assessment and Interest Inventory Testing, Prevocational Skill Training, and Case Management.
  3. Training Services:  Funding for schooling or training after a determination of need in Intensive Services, On-the-Job training (OJT), and Subsidized Employment.

Customers are provided services as determined by assessments and recommendations of their counselors.  Services are provided by counselors who specialize in specific customer need areas. For an overview of the areas please see the Arkansas Workforce Center Services Overview Page .

A separate set of services are provided to the Business Community.  An overview can be found on the Business Services Page.

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What will this cost me?

All services provided at the Arkansas Workforce Center at Little Rock are provided at no cost to the customers.

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Who are partner agencies?

Partner agencies are those local agencies who provide similar or specialized services which help to remove barriers to self sufficient employment.  A complete listing and services provided at the Arkansas Workforce Center at Little Rock are found on the Partner Agency Page.

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How can I get money for school?

Individual Training Accounts are developed for a customer after a determination of need by a Career Counselor and after determining that training is the best course of action for the customer.  Funds provided for training are "funds of last resource."   Funds for training are provided after other school funds such as Pell Grants and Scholarships have been exhausted.  

Online Scholarships and Financial Aid Applications and Information

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I just want a job, do I need to register for services?

Yes and No.  Yes, you will have to register in the database to be considered for employment counseling and job matching.  No, if you only desire to do internet job searches and pursue those leads on your own.

The Arkansas Workforce Center at Little Rock and Arkansas Department of Workforce Services are now using Arkansas Joblink to assist you

Create a Job Seeker Account
An Arkansas Joblink Jobseeker account will provide you the ability to:

Please visit the Arkansas JobLink (AJL) Job Seeker Information Sheet for more details

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If I am already employed can I still seek work and register for job services?

Yes, you can enter the Workforce Center job assistance system at anytime.

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Can I apply for Unemployment Benefits (UI) at the Arkansas Workforce Center at Little Rock?

No, unemployment benefits must be applied for in person at the Unemployment Office located at: 

Arkansas Employment Security Department
125 West 4th St (on the corner of 4th and Main Street) 
Little Rock, AR 72201
phone: (501) 682-2257

Office Hours are Monday through Friday 8:00 a.m. to 4:30 p.m.

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I keep seeing PSI by the counselors' names. Who or what is PSI?

PSI was chosen as the operator of the Arkansas Workforce Center at Little Rock.

PSI began as a consulting firm specializing in the child support enforcement program. As we grew, we added technology services to our offerings, since automation is a critical link to successful and efficient program administration.

In 1991, PSI was awarded the nation's first contract to provide child support enforcement services in partnership with a state government agency. Today, PSI is the leading provider of child support enforcement services.

Our record of success has led to continued growth. We also provide an extensive range of outsourcing, technology, and consulting services to workforce development organizations, public health insurance agencies, Medicaid programs, hospitals, private health service providers, and justice system agencies.

In 2004, PSI was named as one of the top-20 fastest growing and largest private companies in Colorado by the Denver Business Journal. While our business has expanded, our mission to do socially useful work remains the same. We base our success on helping our clients improve programs and provide better services to their customers.

Click here to visit PSI's Website

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Where can I find a listing of other Arkansas Workforce Centers?

By going to the Arkansas State Workforce Investment Board web site and choosing your area.  Centers are listed with addresses and phone numbers.  The page name and link are:

Your Local Connection: http://www.arworks.org/local.html

Other Workforce Investment Area Web Sites:

Arkansas Workforce Centers of Northwest Arkansas
Arkansas Workforce Centers of Eastern Arkansas
Western Arkansas Planning & Development District
Arkansas Workforce Centers West Central
Arkansas Workforce Centers of Northeast Arkansas

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AWC Logo

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.

3901 South University Ave-Suite 24-Little Rock, AR 72204

ph 501-682-7719 -  fax 501-537-0729  -  TDD/TTY 501-682-3331  -  www.lrwib.org

Toll Free 800-250-6691

 

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